Privacy Policy

This policy explains what personal information the Law Offices of Craig E. Johnson collects, how that information is used, and the limited circumstances in which it is shared. It applies to this website, to inquiries made through it, and to our telephone, email, and text message communications with prospective and current clients.

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Information We Collect

Information you give us

When you contact us by web form, telephone, email, or text message, or when you become a client, we collect the information you provide. Depending on the matter, that may include:

• Your name, mailing address, telephone number, and email address
• The date, location, and description of the incident in which you were injured
• Information about your injuries, medical treatment, and health care providers
• Insurance information, including policy and claim numbers for your own coverage and for any other party involved
• Employment and earnings information, where a wage-loss claim is made
• Identifying information required to settle a claim or disburse settlement funds, such as a date of birth or taxpayer identification number
• Your preferred language and preferred method of contact

Information collected automatically

Our web server records standard technical information when you visit this site, including IP address, browser type, device type, referring page, and the pages you view. This information is used to keep the site working and secure. This site does not run advertising trackers and does not sell website analytics data.

Information from other sources

In the course of representing a client, and with that client's authorization, we obtain records from third parties — including police and traffic collision reports, medical records and billing, employment records, insurance carriers, and opposing counsel.

How We Use Your Information

We use the information described above to:

• Evaluate whether we can represent you, and identify conflicts of interest
• Investigate, prepare, negotiate, file, and try your claim
• Communicate with you about your case — by telephone, email, mail, and text message, including case status updates, appointment and court date reminders, requests for documents or information, and settlement communications
• Bill, account for, and disburse settlement funds, and resolve medical liens
• Meet our legal, ethical, and professional obligations as California attorneys, including record-retention requirements
• Maintain the security and proper operation of this website

We do not use your information for behavioral advertising, and we do not sell personal information.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only as necessary to represent you, as you direct, or as the law requires. Specifically, information may be shared with:

• Insurance carriers, adjusters, opposing parties, and their counsel, to the extent disclosure is necessary to present and resolve your claim
• Courts, arbitrators, and mediators, in the ordinary course of litigation
• Medical providers, records-retrieval services, experts, investigators, court reporters, and process servers retained on your matter
• Lienholders and health plans where a lien or right of reimbursement is asserted against your recovery
• Co-counsel or referring counsel working on your matter
• Service providers who support the firm — such as our case-management, telephone, text messaging, and email providers — who are permitted to use the information only to provide those services to us
• Any person or entity to whom you direct us to disclose it, in writing
• Government authorities where disclosure is required by law, court order, or the Rules of Professional Conduct

To state the same point plainly: your mobile telephone number, your consent to receive text messages from us, and any related opt-in data are never shared, sold, rented, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes, and are not shared with any third party at all except the messaging service provider that delivers our messages to you.

Separately, information you provide in seeking legal advice is protected by the attorney-client privilege and by our duty of confidentiality under California Business and Professions Code section 6068(e) and the California Rules of Professional Conduct. Those protections are broader than this policy and control where they apply.

Text Messaging (SMS)

We use text messaging to communicate with prospective and current clients. The terms below describe that program.

• Consent. We send text messages only to people who have given us their mobile number and agreed to be contacted by text — by asking us to text them, by providing the number on our web form or intake paperwork where consent to text is indicated, or by texting us first. Consent to receive text messages is not a condition of any purchase and is not a condition of representation.
• What we send. Case status updates, appointment and court date reminders, requests for documents or information, responses to your questions, and other communications about your matter. We do not send marketing or promotional text messages.
• Message frequency. Frequency varies with the activity on your case.
• Cost. Message and data rates may apply, depending on your mobile plan.
• Opting out. Reply STOP to any message to stop receiving text messages from us. You will receive one confirmation message, and no further texts. Opting out of text messages does not end our representation or affect your case; we will simply reach you by telephone, email, or mail instead.
• Help. Reply HELP to any message, or call (661) 631-1713, for assistance.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Data Security

We maintain physical, administrative, and technical safeguards designed to protect personal information against loss, misuse, and unauthorized access or disclosure. Case files are kept in access-controlled systems, this website is served over an encrypted connection, and access to client information is limited to the attorneys and staff working on the matter.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. For that reason, please do not send confidential or time-sensitive details through the website contact form. If a deadline on your claim is close, call us directly.

Data Retention

We retain client files for the period required by California law and the Rules of Professional Conduct, and thereafter dispose of them in a manner that protects their confidentiality. Inquiries that do not become matters are retained only as long as needed to check for conflicts of interest.

Your Choices and Opt-Out

• Text messages. Reply STOP to any text message from us.
• Email. Ask us in writing to stop sending non-case email, or use the unsubscribe link where one is provided. We will continue to send communications necessary to your active matter.
• Telephone. Tell us your preferred contact method and we will use it.
• Access and correction. You may ask us what personal information we hold about you and ask us to correct anything inaccurate. Clients are entitled to their file materials as provided by California law.
• California residents. To the extent the California Consumer Privacy Act applies to information we hold, you may request disclosure of the categories and specific pieces of personal information collected, request deletion, and be free from discrimination for exercising those rights. Information covered by the attorney-client privilege or subject to legal-hold and record-retention obligations may be exempt from deletion.

To make any of these requests, contact us using the details below.

Children

This website is not directed to children, and we do not knowingly collect personal information from children through it. We do represent minors in personal injury matters; in those cases information about the minor is provided and managed by a parent or guardian.

Third-Party Links

This site may link to other websites, such as the State Bar of California or a court's website. We do not control those sites and are not responsible for their privacy practices.

No Attorney-Client Relationship

Submitting information through this website, or receiving a text message from this firm, does not create an attorney-client relationship. That relationship is formed only by a written agreement signed by both the client and the firm.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent version. Material changes affecting how we use or share personal information will be posted here.

Contact Information